Refund, Return and Exchange Policy

Last updated: 30 August 2026.

Lewks Bazaar GY reviews refund, return, replacement and exchange requests using the order record, product condition and reason for the request. This policy applies to purchases made through the Lewks Bazaar GY store.

How to request a review

Use the current contact method on the Contact page and provide the order number, product name, reason for the request and clear photographs where the concern is visible. Contact the store promptly so that the item and order can be assessed.

Product condition

Keep the item, included parts and original packaging while a request is being reviewed. Items should not be deliberately altered, damaged or used in a way that prevents a fair assessment. Hygiene-sensitive products may require additional restrictions where return would create a health or safety concern.

Tarnishing concerns

If jewellery tarnishes unusually quickly, the customer may request an assessment. A replacement or refund may be available when the item is returned with its original packaging and the review confirms eligibility. Normal wear, chemical exposure, improper storage and physical damage may affect the assessment.

Outcome

The available outcome may be a replacement, exchange, repair, store credit or refund depending on the product, the payment method and the confirmed issue. A refund is returned through an appropriate method after approval and any required return is completed. Delivery charges and provider processing times are addressed according to the circumstances of the order.

Incorrect or damaged items

If the wrong item arrives or an item is damaged before receipt, do not discard the packaging. Contact the store with the order information and photographs so that fulfilment can be checked.